Case Study: Sympany achieves greater transparency and accountability with Draft.io

How the Scaled Agile Framework has brought more transparency and accountability to the decision-making process

Sympany, a century-old insurance company based in Switzerland, faced the challenge of increasing its flexibility and breaking down departmental silos to compete with newer, more agile market entrants. To address this, they initiated a cultural shift using the Scaled Agile Framework (SAFe) but required a tool to facilitate planning, especially after the pandemic forced their teams to work remotely. They turned to the vendor Draft.io to create a virtual solution for their crucial PI Planning sessions.

Draft.io provided Sympany with a digital platform to build comprehensive PI Planning boards, including a Program Board and a Risk Roaming matrix. This solution successfully replicated their in-person collaboration effectively online, leading to greater transparency, improved documentation of decisions, and increased accountability across teams. The results included a more seamless collaborative process and the ability to easily share outcomes with management. Julian Gerstacker, the Agile Transformation Manager, noted that Draft.io enabled everyone to be creative from home and became a strategic asset for the entire organization.

Sympany

Julian Gerstacker

Agile Transformation Manager