Case Study: e.Voyageurs SNCF streamlines user story mapping with Draft.io

How SNCF's Digital Factory made User Story Mapping a central tool for conception and development workflows

The customer, e.Voyageurs SNCF, a major subsidiary of the French railway company, faced a challenge with their newly appointed product owners who lacked a big-picture view of their complex backend products. This led to developer frustration and uncertainty about the product roadmap, making it difficult to anticipate future development needs. They turned to the vendor, Draft.io, and its User Story Mapping approach to address this.

Draft.io's solution involved implementing User Story Mapping to create a unified visual tool that bridged the gap between business owners and development teams. This process standardized the language across the organization, improved collaboration, and allowed for better anticipation of product evolution. The result was a harmoniously unified workflow from management to QA testers, setting the stage for further process standardization and integration with their Jira project management system.

e.Voyageurs SNCF

Anne-Laure Jean

Product Manager