Case Study: e.Voyageurs SNCF transforms product development workflows with Draft.io

e.Voyageurs SNCF unifies product development with Draft.io across 110 million tickets a year

e.Voyageurs SNCF, the subsidiary responsible for the SNCF railway company's ticketing system and online sales platform, faced a challenge in its Agile development teams. New product owners lacked experience and a big-picture view, leading to frustration among developers who had to make technical decisions without understanding the full product roadmap. This made it difficult to prioritize features and ensure essential parts of the product were not overlooked.

The solution implemented with Draft.io was User Story Mapping. This tool provided a unified visual language to bridge the gap between business owners and development teams, creating a collaborative feedback loop. The result was a harmonized workflow where all stakeholders could speak the same language, allowing product owners to better grasp the big picture and define user stories more wisely. Draft.io's integration with Jira also helped standardize the project management process from management to QA testers.

e.Voyageurs SNCF