Case Study: United Way of King County reduces duplicate donor merges with DQ Global's DQ for Dynamics

United Way of King County cuts staff-identified merges by 50% with DQ Global

United Way of King County, a local non-profit serving the greater Seattle area, faced a significant challenge with duplicate donor data within its Microsoft Dynamics CRM. Data entered from various sources lacked consistency, leading to manual clean-up tasks, inconsistent constituent records, and potential communication errors. They turned to DQ Global and its DQ for Dynamics solution to implement a robust data quality and deduplication system.

The DQ Global solution provided structured duplicate management and merging capabilities directly inside Dynamics 365. Thanks to the implementation and supportive onboarding from the DQ Global team, United Way of King County achieved a 50% reduction in staff-identified merges. This resulted in improved CRM adoption, greater trust in data accuracy, and the ability to onboard new data sources more quickly, ensuring long-term data integrity.

United Way of King County