Case Study: Savills achieves a duplicate-free Single Customer View with DQ Global's Pivotal One2One Merge Manager and Match™

Savills - Customer Case Study

Savills, a global real estate services firm, faced a high volume of customer and prospect data spread across three differently configured Pivotal CRM systems. Their in‑house de‑duplication required frequent development changes and consumed valuable resources, so they commissioned DQ Global to deliver a generic solution to identify duplicates at company, contact and address levels and create a master “perfect customer record” while preserving linked data and synchronization logic. DQ Global’s Pivotal One2One Merge Manager and Match™ product were selected to address this challenge.

DQ Global implemented a customised One2One Merge Manager that automatically discovers Pivotal table structures, fields and relationships and uses Match™ for fast, accurate cleansing and merging. The solution produced a duplicate‑free Single Customer View with preserved relational integrity, reduced false positives, simplified merging workflows and measurable time savings in matching and review processes—delivering accurate matching and a reusable, dynamically adaptive de‑duplication platform for Savills.

Savills