Case Study: Savills achieves duplicate-free customer records with DQ Global’s One2One Merge Manager

Savills creates a duplicate-free single customer view with DQ Global across 3 Pivotal CRM systems

Savills, a leading global real estate service provider, faced a challenge in managing high volumes of customer data across three differently configured Pivotal CRM systems. Their existing de-duplication process required constant modification, consuming valuable development resources. To create a duplicate-free single customer view, they enlisted DQ Global to develop a generic solution for identifying and merging duplicates.

DQ Global implemented its custom Pivotal One2One Merge Manager software, coupled with its Match™ deduplication product. This reusable solution automatically interrogates the Pivotal systems for their structure and dynamically adapts to any changes. The result was a duplicate-free database with perfect customer records, accurate matching, simplified merging, and significant time savings for the data management team by reducing false positives.

Savills