Case Study: Royal Institution of Chartered Surveyors (RICS) achieves 18,000 duplicate record merges in seven weeks with DQ Global's Perfect & Merge for Dynamics CRM

Royal Institution of Chartered Surveyors (RICS) - Customer Case Study

The Royal Institution of Chartered Surveyors (RICS) faced a data-quality challenge: a small Data Team needed to remove known duplicate records across a vast CRM but struggled to find and automate the amendments. RICS turned to DQ Global and its Perfect & Merge™ for Dynamics CRM tool to help identify and manage duplicate records more efficiently.

DQ Global’s Perfect & Merge solution let RICS break the database down by geography and record type, simplify searches, and report progress; as a result a three-person team reviewed, perfected and merged 18,000 duplicate records over seven weeks and increased review throughput from about 50 to 70 duplicates per hour. DQ Global’s tool continues to be used to monitor new data and maintain record uniqueness.

Royal Institution of Chartered Surveyors (RICS)