Case Study: MBX Systems achieves reduced defects and improved quality standards with Dozuki

Reducing Quality Issues With Dozuki

MBX Systems, which had relied on an unstructured PmWiki system for work instructions, faced growing time, quality and security problems as they expanded collaboration with third‑party and on‑site providers. They needed a way to enforce consistent documentation standards and control who could access specific documents, so they moved to Dozuki’s documentation platform (Dozuki documents and API) to provide a more structured, secure authoring environment.

Dozuki was implemented to standardize content, enforce access controls for external providers, and simplify editing via a clearer, segment‑based framework and flexible API. As a result, MBX Systems reduced defects thanks to clearer documentation, saved time on content creation and sharing, and improved the consistency and professionalism of customer support — outcomes MBX attributes directly to Dozuki.

MBX Systems

Justin Formella

Chief Information Officer