Case Study: International Telematics achieves higher field technician productivity and streamlined global service updates with Dozuki

International Telematics - Customer Case Study

International Telematics, a global field service organization, was struggling with an unstructured documentation system that relied on PowerPoints and bulletins. That approach couldn’t keep up with frequent service manual updates, global distribution, or consistent communication, so in 2012 they partnered with Dozuki to replace the ad-hoc process with a centralized documentation and authoring platform.

Dozuki delivered an easy-to-update knowledge management solution — teams can update, upload, publish and instantly distribute clear, image-rich guides to the right technicians. The result: Dozuki boosted technician productivity and confidence, reduced repetitive phone interruptions, sped global distribution of updates, and even became a sales tool to demonstrate International Telematics’ professionalism to prospective clients.

International Telematics

Marty Trow

Director of Operations