Case Study: Global Heavy Equipment Company cuts warranty claims and saves $3.5M with Dozuki Connected Worker

Global Heavy Equipment Company cuts warranty claims by 37% with Dozuki

Global Heavy equipment company, a premier manufacturer of heavy foundation drilling rigs, faced significant challenges due to its reliance on a "hero culture" and tribal knowledge. This led to volatile quality, untracked defects, and costly warranty claims. To combat this, the company partnered with Dozuki to implement its Connected Worker platform and digital work orders to standardize processes and improve oversight.

By implementing Dozuki's solution, the manufacturer replaced loose documentation with mandatory digital work orders and real-time data capture. This resulted in a 37% reduction in warranty claims and $3.5 million in warranty cost avoidance savings over three years, directly linking the use of Dozuki to the elimination of customer-facing defects.