Case Study: Sterling Bank Services achieves faster technician onboarding and organized remote work instructions with Dozuki

Electronic Work Instructions for Field Technicians

Sterling Bank Services, a Montana-based consultative solutions provider for bank equipment maintenance and security, needed a better way to train and support hundreds of remote technicians nationwide. Their procedures were trapped in verbose Word documents that made onboarding slow and left field employees without easy access to clear, step-by-step guidance — so they turned to Dozuki’s electronic work instructions and mobile app.

Dozuki delivered organized, real-time work guides and centralized materials that technicians can access anywhere, even when working alone for hundreds of miles. As a result, Sterling Bank Services reduced the time and resources needed for onboarding (new employees can perform tasks with very little training), improved consistency across field repairs and in-house parts installation, and made procedures easy enough for anyone on the team to follow — all thanks to Dozuki.

Sterling Bank Services

Kevin Broughton

Group IT Director