Case Study: Costa Farms cuts SOP access time with Dozuki

Costa Farms cuts SOP access time by 65% with Dozuki

Costa Farms, one of the world's largest horticultural growers, faced a significant challenge with its scattered and outdated Standard Operating Procedures (SOPs). With a multilingual workforce across nine production sites, the company struggled with slow manual updates, translations that took over a month to approve, and operators spending over seven minutes to locate the correct procedures. This disconnection led to inconsistent execution and operational risk. They turned to the vendor Dozuki for a digital solution.

Dozuki provided a centralized, connected platform that served as a single source of truth for SOPs. The solution automated translations into English, Spanish, and Haitian Creole and made guides instantly accessible via QR codes at workstations. This streamlined the creation and approval of procedures, empowering the frontline workforce. The implementation resulted in a 47% reduction in SOP creation time, a 65% faster access time for operators, and an 80% reduction in approval time.

Costa Farms