Case Study: a leading heavy equipment dealer achieves 52% higher training adoption with Dozuki

a leading heavy equipment and machinery dealer boosts active adoption 52% in 45 days with Dozuki

The customer, a leading heavy equipment and machinery dealer, faced challenges with user hygiene and training visibility. Their system contained over 1,000 inactive "ghost" accounts, and they lacked a centralized way to push technical training to their distributed workforce, making it difficult to track document usage and verify that technicians reviewed procedures. They partnered with Dozuki to address these issues.

Dozuki implemented a solution that integrated its advanced Course functionality with the dealer's internal LMS. This created an automated "push" training model and allowed for a database optimization that purged inactive accounts. As a result, the dealer saw a 52% surge in active platform adoption and a 19% decrease in cost-per-view, with 952 courses completed in the first 45 days.