Case Study: Monarch Healthcare delivers crisis-ready behavioral health care with Doxy.me

Monarch HealthCare delivers 87% of care virtually with Doxy.me

Monarch Healthcare, a multi-state behavioral health provider, faced the challenge of delivering immediate telehealth support to patients in crisis, as traditional platforms built for scheduled appointments created barriers for those needing urgent care. They needed a solution that allowed patients to connect instantly from any device without downloads or logins. Monarch Healthcare turned to the vendor doxy.me to provide this critical access.

Using doxy.me's virtual waiting room, clinicians could see patients arriving in real time and respond immediately, even during other sessions. This capability was vital in a specific incident where a therapist quickly assisted an unscheduled patient in crisis, ultimately facilitating emergency care and saving a life. The platform enabled Monarch Healthcare to deliver 87% of its care virtually, ensuring accessible, barrier-free support. The vendor's solution was credited as an integral part of their life-saving ecosystem.

Monarch Healthcare