Case Study: Sunrise Communications AG improves multilingual customer service with Doxis

Sunrise Communications serves over 3 million customers with Doxis

Sunrise Communications AG, a major Swiss telecommunications provider serving over three million customers, faced the challenge of managing high document volumes across multiple languages and locations to maintain fast customer service. To ensure swift responses to inquiries and contract processing, they needed company-wide access to up-to-date information. This led them to implement an enterprise content management (ECM) platform from the vendor Doxis.

The solution implemented by Doxis provided a company-wide ECM platform for digital information and process management. This enabled successful cross-location collaboration and multilingual access to documents. As a result, Sunrise enhanced its customer service, ensured secure storage of sensitive customer information, and benefited from the integration of Doxis with its customer portal.

Sunrise Communications AG