Case Study: STEAG Fernwärme GmbH achieves faster, fully traceable district-heating workflows with Doxis

STEAG Fernwärme GmbH migrates 330k documents with Doxis

STEAG Fernwärme GmbH, a district heating provider, faced challenges in coordinating collaborative projects among its teams, who needed shared access to customer data and documents. Their existing processes for managing household connection records were inefficient, and they needed to migrate approximately 330,000 documents from a legacy archive. To address this, they turned to vendor Doxis for a solution involving its enterprise content management and business process management products.

The solution implemented by Doxis involved using Doxis BPM to manage core processes and an electronic archive to store all project documents. This provided workflow support for structuring processes and ensured all necessary information was constantly accessible to project teams. The result was fully documented processes, shorter lead times, and traceable process steps. The flexibility in process design allowed employees to use standardized workflows that could be easily adjusted as needed.

STEAG Fernwärme GmbH