Case Study: Stadtwerke Frankenthal GmbH achieves faster customer information access with Doxis

Stadtwerke Frankenthal GmbH migrates 1.4 million documents to Doxis

Stadtwerke Frankenthal GmbH, a German energy supplier, faced challenges with an outdated legacy archive that no longer met performance needs and lacked extensive DMS/ECM functions. Their goal was to digitize old household connection records and launch a central, audit-proof document archive to improve information access for customer service. They selected the Doxis ECM solution to address these issues.

The Doxis solution involved migrating approximately 1.4 million documents and implementing electronic customer and household connection records. This provided faster access to information, consolidated documents that were previously stored in multiple binders into single eRecords, and improved workflow processing. The result for Stadtwerke Frankenthal was a high-performing system that was quickly accepted by employees and enabled them to provide customers with information much more rapidly.

Stadtwerke Frankenthal GmbH