Case Study: Stadtwerke Frankenthal achieves better service and administration with Doxis

Stadtwerke Frankenthal digitizes 30,000 household connections with Doxis

The customer, Stadtwerke Frankenthal, a municipal utility company, faced a significant challenge in managing millions of customer documents and paperwork for its 30,000 household connections through an outdated legacy archive system. To overcome this administrative burden, the company selected the vendor Doxis and implemented its ECM platform to modernize its information repository and processes.

By rolling out Doxis, Stadtwerke Frankenthal digitized its customer and household connection files, making information available quickly across many departments from administration to customer service. The solution from Doxis provided better service and administration, with users particularly liking the new ECM platform for enhancing their workflow.

Stadtwerke Frankenthal