Case Study: Northmarq achieves 40% higher user satisfaction with Doxis ECM

Northmarq boosts user satisfaction by 40% with Doxis

Northmarq, a fast-growing leader in commercial loan servicing, faced challenges with an underperforming document management and workflow system that caused delays and lacked scalability. They turned to the vendor Doxis for a modern ECM platform to handle increasing document volumes and support future growth.

Doxis successfully migrated 6 million documents for Northmarq and implemented a solution that streamlined workflows, reducing them from 42 to 19. This drastically cut manual tasks, saving the company hundreds of hours and thousands of dollars per year. Most notably, the Doxis solution skyrocketed user satisfaction by 40%.

Northmarq