Case Study: Leading Canadian Wealth Management Firm achieves same‑day automated client onboarding and cost reduction with Doxim Client Onboarding

Reduces Costs and Enhances Client Service Levels by Automating Client Onboarding

Leading Canadian Wealth Management Firm had a manual, paper-based client onboarding process across nearly 40 branches that drove up courier, paper, storage and staffing costs, created long 2–5 day delays and high error (NIGO) rates, and limited scalability. To address this, the firm selected Doxim and its Doxim Client Onboarding solution, part of the SaaS-enabled Doxim Customer Engagement Platform, to automate onboarding and centralize document management.

Doxim configured Client Onboarding to the firm’s sub-branch/branch/head-office model, automating more than 1,000 questionnaire items, five workflows and 144 business rules and bringing over 90% of account types online. The result, delivered by Doxim, was near‑zero NIGO rates, almost all accounts opened same day, reduced courier runs from daily to weekly, lower costs and higher throughput (advisors setting new volume records) with instant document access and improved visibility for advisors, operations and compliance.