Case Study: Prospera Credit Union achieves faster, user-friendly statements and greater operational transparency with Doxim

Prospera Credit Union Delights Members with User-Friendly Statements Delivered Sooner

Prospera Credit Union, a Wisconsin-based credit union serving members across multiple counties, was facing late and missing monthly statements after their previous provider moved facilities, leaving staff unable to track statement composition, printing, or mailing and generating member complaints. Seeking a reliable replacement, Prospera selected Doxim’s statement solution—using Doxim’s high-quality print statements and its all-in-one, mobile-responsive statement platform.

Doxim implemented its print service and self-serve portal (with marketing upload, white-space managed layouts, and 24/7 statement tracking), rolling out the new solution with responsive support. The result: member complaints ceased, statements are arriving earlier, members and staff praise the clearer layout, and internal teams gained greater transparency and reduced operational burden thanks to Doxim’s tracking and customer success support.

Prospera Credit Union

Kristina Flores

Vice President of Marketing