Case Study: PenFinancial Credit Union achieves significant savings with Doxim eStatements

PenFinancial Credit Union boosts eStatement adoption 66% with Doxim

PenFinancial Credit Union, a financial institution with over 11,000 members, needed to increase eStatement adoption to improve member service and reduce the high costs and inefficiencies of printed statements. To meet this challenge, they turned to their vendor, Doxim, to implement an evolved eStatement solution integrated with their online banking portal.

Doxim worked with PenFinancial to integrate eStatements directly into the member banking portal, eliminating the need for a separate login. A focused marketing campaign and internal incentives drove adoption, resulting in a 66% eStatement rate within one year. This success provided Doxim's client with a 70% savings in postage and mail costs, significant gains in staff efficiency, and earned PenFinancial the Doxim "Green Giant Award" for the greatest annual increase in eStatement uptake.

PenFinancial Credit Union