Case Study: Credential Financial achieves 10-15% cost savings and faster statement delivery with Doxim

Credential Financial Makes an Easy Transition to a Single Service Provider

Credential Financial, a Vancouver‑headquartered wealth management firm serving 225 credit unions, more than 1,300 advisors and over $18B in assets under administration, was managing a patchwork of vendors for statement composition, printing, imaging and delivery and lacked e-presentment/e-notification capabilities. After early success with Doxim on IIROC print and year‑end tax services, Credential launched a vendor review to consolidate statement production and delivery with a single experienced partner while ensuring no disruption for clients.

Doxim was chosen to provide statement composition and production plus its SaaS e-presentment and archiving platform and eNotification service; the transition was seamless, with statements replicated to preserve client experience. Doxim’s implementation delivered measurable impact: an expected 10–15% cost savings, SLAs that get statements out 3–4 business days earlier, a sub‑month eNotification rollout, growing electronic delivery adoption, and Doxim will fulfill over 1.7 million mailings for Credential Financial this year.

Credential Financial

Ernie Nichiporik

Senior Vice President, Operations & Service