Case Study: Your Credit Union achieves major cost savings and enhanced member service with Doxim eStatements

a credit union cuts printing costs 70% and boosts eStatements to 94% with Doxim

Your Credit Union, a financial institution serving 13,000 members, faced significant challenges with its manual statement processing. The cumbersome, in-house method was consuming excessive staff time and leading to member complaints about delivery delays. Seeking to automate this process, the credit union partnered with Doxim to implement its Statements & Reporting solution and eStatement service.

By implementing Doxim's solution, the credit union automated its statement processing and delivery. The results were substantial, with eStatement adoption skyrocketing to 94% and operational costs plummeting; printing costs were reduced by over 70% and postage costs by 80%. Doxim's platform also enabled staff to process member requests up to 75% faster, drastically improving efficiency and member service while nearly eliminating statement-related complaints.

Your Credit Union