Case Study: Careship improves care booking research and collaboration with Dovetail

Careship gains a competitive advantage with fast customer insights

Careship, a Berlin-based healthcare startup, is on a mission to fundamentally change how care is delivered in Europe and become the largest care booking platform in the region. As the company grew rapidly, its research team needed a better way to share user insights across the organization, involve more colleagues in testing, and keep research aligned with product decisions. They used Dovetail to support their user research workflows.

With Dovetail, Careship centralized research data, collaborated in real time, and tagged findings to quickly surface insights for different teams. The platform helped them share bite-sized, actionable user research while keeping everything linked to raw source material, reducing the need for long reports and speeding up decision-making. Dovetail enabled Careship to turn insights into action during studies, helping the team move faster and scale research without adding delay; however, the case study does not provide specific numeric results.

Careship

Anne Büttner

User Experience Researcher