Case Study: Tower Health improves employee experience with Dovetail Employee Portal

Tower Health cuts HR calls 54% with Dovetail Employee Portal

Tower Health System, a regional healthcare provider with over 14,000 employees, faced significant challenges in HR-employee communication and service delivery. These challenges were exacerbated by the shift to remote work during the COVID-19 pandemic and the complexity of integrating newly acquired hospitals. To improve the employee experience and mitigate risks to service levels, Tower Health adopted Dovetail Software's Employee Portal, an online communications platform built on Dovetail's HR Case Management and Knowledge Management capabilities.

The implementation of Dovetail's Employee Portal, branded as the MyHR Solution Center, provided a central hub for information and self-service. This allowed employees to find answers to their questions quickly, reducing calls to HR by 54% and freeing up resources. The solution also enabled targeted communications and gathered immediate employee feedback. Dovetail's technology was credited with significantly improving the efficiency of HR Service Delivery and achieving an excellent Net Promoter Score of 53 from employees.

Tower Health System