Case Study: First Midwest Bank keeps employees safe and branches open with Dovetail HR Service Delivery

First Midwest Bank boosts HR productivity by 20% with Dovetail

First Midwest Bank, a Chicago-headquartered financial institution, faced the immense challenge of protecting its workforce and maintaining operations during the COVID-19 pandemic. They needed an efficient way to track virus cases among employees, manage a surge in related HR inquiries, and alleviate staff concerns, all while functioning as an essential business. They turned to Dovetail Software and its HR Service Delivery applications, including HR Case Management and an Employee Portal, to address this challenge.

Dovetail provided a solution that enabled the bank to create over 40 specific case types for tracking COVID-19 inquiries and implement a full health screening and contact tracing process. This allowed for centralized monitoring of outbreaks and streamlined communication. The results were significant: the system automated processes equivalent to the work of two full-time employees, increased HR productivity by 20%, and was crucial in limiting branch closures. Dovetail's technology was instrumental in helping First Midwest Bank keep its employees safe and its branches open.

First Midwest Bank