Case Study: Danone US achieves a better employee and HR experience with Dovetail Software

Danone US launches Dovetail with 100% positive employee feedback

Danone US faced challenges with suboptimal HR operational efficiency and employee experience, which were misaligned with the company's core values. Their HR function was burdened by high turnover, time-consuming manual processes, and an inability to share tailored information with employees. To address this, they selected Dovetail Software's HR Service Delivery platform, which included Employee Portal, Case Management, and Knowledge Base products.

Dovetail implemented a solution branded as "Genie," an intuitive employee portal that provided self-service access to a comprehensive knowledge base and case management. This enabled tailored communications and automated key processes like onboarding. The results were overwhelmingly positive, with nearly 100% positive feedback from users. Dovetail's solution streamlined workflows, provided valuable HR analytics, and fostered a continual improvement mindset, leading to a significantly improved experience for both employees and HR staff.

Danone US