Case Study: Breakthru Beverage Group improves HR service delivery with Dovetail HR Case Management and Employee Portal

Breakthru Beverage Group launches HR Shared Services in 6 months with Dovetail Software

Breakthru Beverage Group, a leading North American beverage wholesaler, faced challenges in delivering efficient HR services due to a decentralized model, a remote workforce, and difficulties managing employee growth from acquisitions. To improve operational efficiency and the employee experience, they partnered with Dovetail Software to implement its HR Case Management and Employee Portal solutions.

Dovetail provided a multi-tiered HR shared services model, enabling an employee self-service portal for quick answers and a centralized case management system for the HR team. This solution improved HR service efficiency, enhanced the employee experience, and provided valuable data for decision-making. The Dovetail implementation was completed in just six months and has been credited with making HR processes significantly more efficient and collaborative.

Breakthru Beverage Group