Case Study: CoverForce hires a founding Customer Success Manager and saves 75% on agency costs with Dover

CoverForce - Customer Case Study

CoverForce, an insurance tech startup, needed to hire a founding Customer Success Manager. Their challenge was finding a candidate with a very specific blend of B2B customer success experience and commercial insurance knowledge, and their previous attempts using recruiting agencies and other tools had resulted in long hiring times and poor candidate matches. To solve this, CEO Cyrus Karai engaged Dover's Recruiting Partners service to manage the end-to-end search for this crucial role.

Dover's dedicated Recruiting Partner developed a tailored strategy, which included crafting a targeted job description and conducting a rigorous vetting process that involved a custom case study assessment. They sourced and reviewed thousands of applicants, ultimately presenting a shortlist of highly qualified and interested candidates. As a result, CoverForce hired a top-tier candidate in under three months, saving 75% on agency fees and successfully filling a key founding team position without using an external agency.

CoverForce

Cyrus Karai

Chief Executive Officer