Case Study: Girl Scouts of North East Ohio achieves streamlined registration, reservations, and communications with Doubleknot

Girl Scouts of North East Ohio - Customer Case Study

Girl Scouts of North East Ohio (GSNEO) is a merged council serving nearly 30,000 girls and 14,000 adults across 18 counties and operating three camp properties with diverse lodging and program options. GSNEO needed a single online registration and reservation system that would integrate with their website and handle complex requirements such as different advance booking windows for staff, service units and troops, bulk event uploads, and support for their Pathway Passes rewards program.

After evaluating several vendors, GSNEO selected Doubleknot, which worked closely with council staff to implement a customized solution. Doubleknot launched the system with 500+ events, hundreds of reservation options, and more than 75,000 Pathway Pass discount codes, plus tailored reports and permissions; the result was streamlined administration, better communications and reporting, and an intuitive, widely embraced online experience for members and staff.

Girl Scouts of North East Ohio

Judy Matulevicus

Manager, Website & IT Help Desk