Double
18 Case Studies
A Double Case Study
MCO Bookkeeping, a firm specializing in bookkeeping for UPS franchise locations, faced significant challenges managing over 500 client accounts. Their outdated, manual processes and disjointed systems were causing bottlenecks, slowing their month-end close, and making it difficult to sustain their rapid growth. They turned to the vendor Double for a practice management solution to handle their large-scale operations.
By implementing Double's integrated platform, MCO centralized its task management and client communications. The solution included Double's file review features and Client Portal, which drastically reduced the time spent per client and eliminated the need to switch between multiple applications. This resulted in MCO saving 375 hours per month, cutting final review time by 85%, and achieving a 95% client adoption rate of the new portal, which greatly enhanced client engagement and communication.
Mike Greenblatt
Partner and VP of Operations and Strategic Development