Case Study: TROX achieves a flexible, API-based B2B ecommerce platform with dotSource

TROX modernizes B2B ecommerce with dotSource and eliminates manual ordering processes

TROX, a world-leading manufacturer of ventilation and air conditioning systems, faced the challenge of an outdated and cumbersome e-commerce platform that failed to meet customer needs and generated no sales. Their existing monolithic system resulted in partly manual, user-unfriendly ordering processes. To address this, TROX partnered with vendor dotSource to develop an agile, API-based B2B platform.

dotSource implemented a solution using the commercetools e-commerce software to create a microservice-based online shop with typical B2B features. They connected TROX's various systems, including ERP and a product configurator, through a unifying API layer to standardize data flows. This resulted in a completely digital customer journey, quicker deployment of changes, and a future-proof, cost-effective platform that replaced the previous software monolith.

TROX