Case Study: TROX achieves a modern, user-centred B2B online shop with dotSource

TROX boosts B2B UX for 4,500 employees and 70+ country reach with dotSource

The customer, TROX GmbH, a global market leader in ventilation and air conditioning systems, required a thorough overhaul of its digital services to improve the user experience for its complex B2B products. Their challenge was to transform their existing website into a modern online shop with excellent usability across all devices. They partnered with the vendor, dotSource, to leverage their UX design expertise.

dotSource implemented a user-centred design solution, which included developing prototypes and wireframes, redesigning product detail pages for clarity, and creating a comprehensive "My Account" area. The results were a more agile and cost-effective B2B platform that is easier to maintain and future-proof. The project successfully enhanced usability and provided an intuitive, modern online shopping experience for TROX's customers.

TROX