Case Study: Porzellanmanufaktur Kahla/Thüringen GmbH streamlines B2B ordering with dotSource’s Salesforce B2B Commerce Cloud

Porzellanmanufaktur Kahla/Thüringen GmbH serves customers in 60 countries with dotSource

The customer, Porzellanmanufaktur Kahla/Thüringen GmbH, a long-established porcelain manufacturer, needed a dedicated B2B e-commerce platform to meet the specific requirements of its business clients, such as hotels and catering companies. They partnered with vendor dotSource to create a user-friendly online ordering system using Salesforce B2B Commerce Cloud.

dotSource implemented a close-to-standard Salesforce solution, enabling the Kahla team to make independent adjustments without programming knowledge. The new B2B online shop provided features like bulk pricing, personalized recommendations, and automated notifications, improving the customer journey and order processing for international clients.

Porzellanmanufaktur Kahla/Thüringen GmbH