Case Study: INNIO Jenbacher achieves a 360-degree customer view with dotSource and Salesforce Service & Community Cloud

INNIO Jenbacher GmbH & Co OG reduces IT complexity and unifies service with dotSource in 6 months

Innio Jenbacher GmbH & Co OG, a leading solutions provider of gas engines and power equipment, faced challenges with its complex IT infrastructure that had grown over various acquisitions. To achieve a 360-degree view of the customer and standardize its sales and service processes, Innio partnered with dotSource to implement a strategic platform using Salesforce Service Cloud and Salesforce Community Cloud.

dotSource implemented Salesforce Service Cloud and Community Cloud, migrating Innio from ServiceNow. This solution reduced the complexity of the IT landscape and significantly improved service and sales processes in a short time frame. The project provided Innio's employees with a user-friendly system that supports the company's future vision.

Innio Jenbacher GmbH & Co OG