Case Study: Hexagon boosts B2B sales and customer experience with dotSource and SAP Commerce

Hexagon launches a B2B online shop in 18 months with dotSource

Hexagon's Manufacturing Intelligence division, a global provider of metrology and manufacturing engineering solutions, faced the challenge of relying solely on traditional telephone and written orders, which was no longer meeting modern B2B customer expectations. To strengthen customer loyalty and acquire new business, they partnered with vendor dotSource to implement a flexible and powerful B2B online shop using SAP Commerce.

dotSource implemented the solution using a minimum viable product (MVP) approach, focusing on core functions like ordering accessories and booking training classes. The shop was integrated with digital payment providers and Hexagon's ERP system, and it featured order splitting to accelerate fulfilment from multiple warehouses. The new SAP Commerce solution from dotSource significantly eased the purchasing process for users, strengthened customer loyalty, and provided a unified backend to easily manage country-specific websites globally.

Hexagon (Manufacturing Intelligence Division)