Case Study: GK Software SE improves customer collaboration and agility with dotSource Agile Coaching

GK Software improves customer satisfaction across 548,000 installations with dotSource

dotSource provided business agility coaching and consulting services to GK Software SE, a provider of innovative software solutions for the retail industry. The challenge was to optimize their collaboration with a long-standing customer and transition away from a traditional customer-service provider relationship to foster a more effective partnership.

The solution involved an in-depth coaching program that included change management and training on agile principles. dotSource introduced agile frameworks and provided Scrum Masters to guide the teams, which improved the flow of information and responsiveness. As a result, GK Software achieved a higher level of customer satisfaction, enhanced team motivation, and moved closer to its goal of becoming a retail innovator.

GK Software SE