Case Study: EMP achieves a faster, more personalized shopping experience with dotSource and Salesforce Commerce Cloud

E.m.p. Merchandising Handelsgesellschaft mbH launches a faster, scalable shop in 8 months with dotSource

The customer, E.m.p. Merchandising Handelsgesellschaft mbH (EMP), a major European e-commerce company for rock and entertainment merchandising, faced the challenge of meeting high customer expectations for a fast, user-friendly online shop that performed optimally across all devices. To address this, they partnered with vendor dotSource to migrate their store to the Salesforce Commerce Cloud platform.

dotSource successfully implemented the migration to Salesforce Commerce Cloud, which included cleaning up EMP's existing system landscape and developing tailored solutions. The result was one of the market's fastest and most user-friendly online shops, significantly increasing convenience for customers. Additionally, dotSource implemented a digitized returns portal that seamlessly integrated with the new platform, establishing a modern, scalable, and enjoyable digital experience across all customer touchpoints.

E.m.p. Merchandising Handelsgesellschaft mbH