Case Study: Eltako improves lead handling and digital marketing with dotSource and Salesforce

Eltako improves lead handling and customer response times with dotSource

Eltako GmbH, a European market leader in building installation and control technology, sought to future-proof its sales processes through digitalization. To address this challenge, they partnered with dotSource to implement solutions using the Salesforce platform, including Salesforce Service Cloud and Marketing Cloud Account Engagement.

dotSource implemented a centralized Salesforce system to optimize Eltako's lead and opportunity management. The solution provided automated workflows, improved data visualization, and a marketing automation tool for targeted communication. This enabled more efficient lead conversion, data-driven decision-making, and strengthened customer loyalty, resulting in increased customer satisfaction and optimized sales processes for Eltako.

Eltako GmbH