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Case Study: BHS Corrugated increases efficiency with dotSource’s self-service portal
A dotSource Case Study
BHS Corrugated boosts customer service efficiency with dotSource's self-service portal
dotSource implemented a solution for BHS Corrugated Maschinen- Und Anlagebau GmbH, a global provider of machinery and engineering solutions for the corrugated board industry. The customer needed to enhance the efficiency and transparency of its customer enquiry process.
The solution involved developing a self-service portal using SAP Commerce Cloud and SAP Service Cloud. This platform was seamlessly integrated into BHS Corrugated's existing product portfolio. As a result, dotSource helped the company achieve significant time savings and error reduction through process automation, while also increasing customer satisfaction with 24/7 availability.
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