Case Study: Berge & Meer boosts customer service and marketing automation with dotSource and Salesforce

Berge & Meer boosts e-mail marketing to #1 with dotSource

Berge & Meer Touristik GmbH, a tourism company focused on providing extraordinary travel experiences, needed to optimize its customer service and marketing with a centralized data source. They partnered with dotSource to implement Salesforce Service Cloud and Marketing Cloud to achieve this.

dotSource implemented Salesforce to provide a 360-degree customer view and automate marketing. This resulted in an optimized customer journey, more efficient communication, and award-winning email marketing campaigns, with Berge & Meer ranking first in an independent email marketing study.

Berge & Meer Touristik GmbH