Case Study: AgrarOnline GmbH boosts customer experience and conversions with dotSource’s Salesforce CRM and marketing automation

AgrarOnline GmbH implements Salesforce in 3 months with dotSource

AgrarOnline GmbH, operating the myAGRAR online shop for agricultural products, sought to improve its customer experience through data-driven business and personalized marketing. The company needed a new customer relationship management (CRM) system and a marketing automation solution to unify its online shop and ERP data. dotSource was engaged to advise on the system selection and support the implementation.

dotSource implemented Salesforce Sales Cloud as the CRM system and Salesforce Pardot for marketing automation within a three-month project. This solution enabled AgrarOnline to provide faster services, adopt a consistent customer approach across all channels, and increase conversion rates through A/B testing. As a result, the company was able to generate more sales and significantly improve customer loyalty. dotSource provided comprehensive support as a reliable partner throughout the remote implementation.

AgrarOnline GmbH