Case Study: HappierMe achieves safe, age-specific mental health chatbot support with Dot Com Infoway

HappierMe launches two age-specific AI chatbots with Dot Com Infoway

The customer, HappierMe, a platform focused on emotional wellness, faced the challenge of developing two distinct AI chatbots for teenagers and adults that would provide mental-health-sensitive guidance. The chatbots needed to respond strictly from a prepared knowledge base without hallucination while adopting different, age-appropriate conversational tones. They partnered with vendor Dot Com Infoway for AI chatbot development.

Dot Com Infoway implemented the solution by creating two separate prompt architectures to deliver a friendly tone for teens and a calm, empathetic tone for adults. They converted the knowledge base into a searchable format and integrated scraped website content, applying safety guardrails. The results were two reliable chatbots that closely followed the client's curriculum, leading to smooth user engagement and a reduced manual support load for HappierMe.

HappierMe