Case Study: Genentech achieves secure, faster API partner onboarding with Dot Com Development’s Salesforce API marketplace

Genentech speeds onboarding by 80% with Dot Com Development

Genentech, a global biotech leader, faced challenges in providing governed API access to its external partners due to a lack of centralized controls and standardized onboarding processes. They engaged Dot Com Development to implement a managed API marketplace solution directly within their Salesforce platform.

Dot Com Development built a centralized API hub in Salesforce Experience Cloud, featuring business-driven access requests, secure credential management, and governance dashboards. This solution delivered a 100% secure marketplace, an 80% reduction in onboarding time, a 73% increase in API adoption, and 25% fewer support tickets for Genentech.

Genentech