Case Study: University of Southampton achieves campus-wide reliable access and simplified maintenance with dormakaba 5 Star service

dormakaba secure three year service contract with the University of Southampton

The University of Southampton, one of the UK’s largest campuses, needed to consolidate access solutions, new installations and service maintenance under a single supplier to keep high‑traffic buildings safe, compliant and operational. They awarded dormakaba a three‑year contract to deliver its 5 Star service programme, backed by a bespoke web‑based integrated management system (PAS99‑certified) and coverage for doors, turnstiles, barriers and other access systems.

dormakaba implemented a tailored 5 Star package—annual servicing for a fixed price, planned preventative maintenance (PPM), working‑hours call‑outs with labour and parts included, 24/7 campus coverage and servicing of both dormakaba and non‑dormakaba equipment—coordinated via one integrated schedule. The arrangement has delivered reduced breakdowns, extended equipment life, lower repair rates and improved security and safety for the University of Southampton, while simplifying budgeting and facilities management by providing a single, site‑familiar supplier.

University of Southampton

Mick Garner

Estates and Facilities Manager