Case Study: The Landmark London achieves improved security and seamless guest access with dormakaba Saflok Quantum

dormakaba Provides Simple and Secure Solution for London Hotels

The Landmark London, part of the Lancaster Landmark Hotel Company, needed to upgrade room access systems during a multi‑million‑pound refurbishment and selected dormakaba to replace legacy locks. dormakaba supplied its Saflok Quantum Bluetooth Low Energy (BLE) RFID locks and the Saflok Messenger LENS online management system to modernize access across The Landmark London and two sister hotels.

dormakaba implemented wireless Saflok Quantum locks and Messenger LENS to enable two‑way communication with reception, remote key management (cancel lost keys, extend stays, change rooms), keycard audits, ajar‑door and intruder alerts, and low‑battery warnings — all with minimal retrofit disruption. The solution reduced installation downtime, improved security and guest experience, and has since been rolled out to the Royal Lancaster London and K West Hotel & Spa, demonstrating stronger monitoring, faster response to incidents, and easier preventative maintenance thanks to dormakaba.

The Landmark London

Kelvin Nicolay

Security Manager