Case Study: Ada achieves 95% more efficient secrets management with Doppler

ADA boosts secrets management efficiency by 95% with Doppler

Ada, an AI-native customer service platform, faced challenges with a decentralized and inefficient homegrown secrets management system as the company grew and shifted to remote work. This process created friction for developers and a lack of visibility for infrastructure engineers, hindering their core development work. They sought a solution to centralize and streamline secrets management.

By implementing Doppler, Ada replaced its 19-step secret change process with a single step using Doppler's built-in Change Requests feature. This resulted in a 95% boost in efficiency for secrets management, enabling secure self-serve migrations and reducing the support burden. The entire engineering organization now uses Doppler, which has become the standard, automatically provisioned for every new service.

ADA