Case Study: Ken Durst achieves same-day support and smoother property management with DoorLoop

Ken Durst replaces 3-4 day support tickets with same-day answers using DoorLoop

Ken Durst, a Property Manager at Midwest Financial, was struggling with his previous property management software's slow customer support, where resolving a ticket could take three to four days. This delay was unacceptable for managing his diverse portfolio. After nearly a decade with the old system, he sought a vendor that could provide same-day answers to keep his operations running smoothly.

DoorLoop provided the solution with immediate and varied support channels, including instant chats, phone calls, and Zoom calls. The transition was seamless, and the DoorLoop team consistently followed through on development promises. As a result, Ken gained confidence with the software's powerful reporting features and now benefits from reliable, easily accessible support that he can count on.

Ken Durst