Case Study: Favorites Thai BBQ grows takeout and delivery revenue with DoorDash

How Favorites Thai BBQ Reinvented the Thai Restaurant Experience

The customer, Favorites Thai BBQ, a unique Toronto-based Thai restaurant, faced the challenge of adapting its distinctive multi-sensory dining experience to off-premise orders when the COVID-19 pandemic struck, forcing a shift away from dine-in service. They turned to the vendor, DoorDash, for a delivery and pickup solution.

DoorDash enabled Favorites Thai BBQ to successfully translate its menu for delivery, including the crucial ability to offer complementary alcohol like wine and cocktails. This partnership allowed the restaurant to maintain its concept for at-home diners. As a result, takeout and delivery became a vital part of the business, with DoorDrive contributing a significant portion of that revenue and helping to attract new in-person customers who discovered the restaurant through the app.

Favorites Thai BBQ

Jonathan Poon

Owner